What should I do if my order shows ‘Delivered’ but I haven’t received it?
Sometimes, courier partners may mark an order as "Delivered" even before it's physically handed over. Here's what you should do:
Check with neighbors, security personnel, or reception desks (especially for office addresses)
Wait for 24 hours – the package may arrive soon after the status is updated
If it still hasn’t arrived, contact us with your Order ID and registered mobile/email
We’ll coordinate with the delivery partner and deliver it.
Related Articles
I returned the product but haven’t received a refund confirmation.
If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.
My order status says "Shipped" but I haven’t received tracking details
Tracking details are usually updated within 24 hours of dispatch. If it’s been longer, contact customer support with your Order ID.
Can I place an order and have it delivered to someone else?
Yes! Just enter the recipient’s name, address, and contact number while placing the order. Make sure someone is available to receive the delivery.
I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...
How can I track my order?
Tracking your Metro Shoes order is easy: Go to My Orders under your account Select the order you want to track Click on Track Order You’ll be redirected to our courier partner’s live tracking page. Alternatively, you can: Use the tracking number sent ...