Can I place an order and have it delivered to someone else?
Yes! Just enter the recipient’s name, address, and contact number while placing the order. Make sure someone is available to receive the delivery.
Related Articles
What should I do if my order shows ‘Delivered’ but I haven’t received it?
Sometimes, courier partners may mark an order as "Delivered" even before it's physically handed over. Here's what you should do: Check with neighbors, security personnel, or reception desks (especially for office addresses) Wait for 24 hours – the ...
How can I track my order?
Tracking your Metro Shoes order is easy: Go to My Orders under your account Select the order you want to track Click on Track Order You’ll be redirected to our courier partner’s live tracking page. Alternatively, you can: Use the tracking number sent ...
When will I receive my order?
We process and dispatch orders as quickly as possible. Delivery timelines depend on your location: Metro Cities (like Mumbai, Delhi, Bangalore): 2 to 4 working days Tier 2 / Tier 3 Cities & remote areas: 4 to 7 working days Once your order is ...
Can I change my delivery address after placing the order?
Yes — but only if your order has not been dispatched yet. To change your delivery address: Contact our customer support team as soon as possible Provide your Order ID and new address. Once dispatched, the address is locked in and cannot be updated. ...
Why does my order say “returned to origin”?
This happens if: Delivery was attempted multiple times but failed Address was incorrect You refused the package Refund for returned to origin orders will initiated once the order reaches the warehouse