How can I track my order?

Tracking your Metro Shoes order is easy:

Go to My Orders under your account

Select the order you want to track

Click on Track Order
You’ll be redirected to our courier partner’s live tracking page.

Alternatively, you can:

Use the tracking number sent via SMS/email

Visit the courier partner’s website and enter the tracking ID manually

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When will I receive my order?
We process and dispatch orders as quickly as possible. Delivery timelines depend on your location: Metro Cities (like Mumbai, Delhi, Bangalore): 2 to 4 working days Tier 2 / Tier 3 Cities & remote areas: 4 to 7 working days Once your order is ...
Can I change my delivery address after placing the order?
Yes — but only if your order has not been dispatched yet. To change your delivery address: Contact our customer support team as soon as possible Provide your Order ID and new address. Once dispatched, the address is locked in and cannot be updated. ...
Why does my order say “returned to origin”?
This happens if: Delivery was attempted multiple times but failed Address was incorrect You refused the package Refund for returned to origin orders will initiated once the order reaches the warehouse
Can I place an order and have it delivered to someone else?
Yes! Just enter the recipient’s name, address, and contact number while placing the order. Make sure someone is available to receive the delivery.
My order status says "Shipped" but I haven’t received tracking details
Tracking details are usually updated within 24 hours of dispatch. If it’s been longer, contact customer support with your Order ID.

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