Why does my order say “returned to origin”?
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How can I track my order?
Tracking your Metro Shoes order is easy: Go to My Orders under your account Select the order you want to track Click on Track Order You’ll be redirected to our courier partner’s live tracking page. Alternatively, you can: Use the tracking number sent ...
When will I receive my order?
We process and dispatch orders as quickly as possible. Delivery timelines depend on your location: Metro Cities (like Mumbai, Delhi, Bangalore): 2 to 4 working days Tier 2 / Tier 3 Cities & remote areas: 4 to 7 working days Once your order is ...
Can I change my delivery address after placing the order?
Yes — but only if your order has not been dispatched yet. To change your delivery address: Contact our customer support team as soon as possible Provide your Order ID and new address. Once dispatched, the address is locked in and cannot be updated. ...
I returned multiple items. Why did I receive a partial refund?
Refunds are processed item-wise based on what has been returned and cleared by our QC team. You’ll receive separate refund notifications for each item.
I returned the product but haven’t received a refund confirmation.
If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.