I returned multiple items. Why did I receive a partial refund?

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• Why does my order say “returned to origin”?

  This happens if: Delivery was attempted multiple times but failed Address was incorrect You refused the package Refund for returned to origin orders will initiated once the order reaches the warehouse

• Will I get a replacement or refund for wrong/damaged items?

  Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.

• Will I be notified once the refund is processed?

  Yes. You’ll receive an email and SMS confirmation when your refund is released.

• I returned the product but haven’t received a refund confirmation.

  If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.

• Where will I receive my refund?

  Refunds will be processed to the original payment method. For Cash on Delivery orders, we’ll ask you to provide your bank account details via a secure form.