Will I get a replacement or refund for wrong/damaged items?
Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.
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Who bears the shipping cost for damaged/wrong products?
There is no charge to you. All return pickups for wrong, damaged, or defective items are completely free.
Will I get a GST invoice along with the refund?
GST invoices are not automatically included with the refund.If you require a GST invoice for your order, please reach out to us and our team will assist you.
I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...
What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?
Claims related to wrong, defective, or damaged products must be submitted within 48 hours of delivery. Requests raised beyond this period will not be accepted.
How will I get my refund?
Refunds are credited to the original payment method - credit card, UPI, wallet, or net banking. COD orders are refunded via bank transfer.