What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?

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• I received a wrong, defective, or damaged product. What should I do?

  We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...

• Who bears the shipping cost for damaged/wrong products?

  There is no charge to you. All return pickups for wrong, damaged, or defective items are completely free.

• I received a damaged package. What should I do

  If your package appears tampered with or damaged at the time of delivery: Do not accept the delivery, if visibly damaged If accepted, take photos or a video of the unboxing Contact our customer care within 48 hours with details. We'll initiate a ...

• I received an empty/different box. What now?

  If you received an empty parcel or something completely different: • Raise a ticket immediately within 24 hours • Provide unboxing video or photos clearly showing seal/tape condition and the product inside We escalate such cases urgently with our ...

• What should I do if my order shows ‘Delivered’ but I haven’t received it?

  Sometimes, courier partners may mark an order as "Delivered" even before it's physically handed over. Here's what you should do: Check with neighbors, security personnel, or reception desks (especially for office addresses) Wait for 24 hours – the ...