I received an empty/different box. What now?

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• I returned the product but haven’t received a refund confirmation.

  If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.

• I received a wrong, defective, or damaged product. What should I do?

  We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...

• My return request was rejected. What should I do now?

  If your return was rejected due to quality check failure or incorrect packaging, we will not be able to process a refund . You may reach out to our support team for further clarification.

• I received a damaged package. What should I do

  If your package appears tampered with or damaged at the time of delivery: Do not accept the delivery, if visibly damaged If accepted, take photos or a video of the unboxing Contact our customer care within 48 hours with details. We'll initiate a ...

• I don’t have the original box anymore. Can I still return the item?

  Returns without original packaging may be rejected during QC. Please ensure packaging is intact.