My return request was rejected. What should I do now?

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• Can I return multiple products in a single request?

  No. Each item must be returned separately. A unique AWB will be generated for each request.

• Can I cancel my return or replacement request?

  The return request can only be cancelled at doorstep when the courier executive comes for the pick up.

• How will I know if my return is approved or rejected?

  You will be notified via email once the item is inspected. Returns that do not pass the quality check will be rejected and returned to you.

• I received an empty/different box. What now?

  If you received an empty parcel or something completely different: • Raise a ticket immediately within 24 hours • Provide unboxing video or photos clearly showing seal/tape condition and the product inside We escalate such cases urgently with our ...

• Can I raise a return request after 15 days?

  No. Return requests raised after 15 days of delivery will not be accepted.