I received a damaged package. What should I do

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• I received a wrong, defective, or damaged product. What should I do?

  We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...

• What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?

  Claims related to wrong, defective, or damaged products must be submitted within 48 hours of delivery. Requests raised beyond this period will not be accepted.

• Who bears the shipping cost for damaged/wrong products?

  There is no charge to you. All return pickups for wrong, damaged, or defective items are completely free.

• I received an empty/different box. What now?

  If you received an empty parcel or something completely different: • Raise a ticket immediately within 24 hours • Provide unboxing video or photos clearly showing seal/tape condition and the product inside We escalate such cases urgently with our ...

• I returned the product but haven’t received a refund confirmation.

  If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.