Who bears the shipping cost for damaged/wrong products?
There is no charge to you. All return pickups for wrong, damaged, or defective items are completely free.
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What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?
Claims related to wrong, defective, or damaged products must be submitted within 48 hours of delivery. Requests raised beyond this period will not be accepted.
I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...
Do I need to return the wrong or damaged product?
Yes, the original item must be returned. Please ensure: • The item is packed with tags and invoice • You do not return products without approval from our team
What is Shoe Depot's Shipping Fee Policy?
we strive to provide fast, reliable, and convenient delivery across India. Here’s how our shipping charges work: Free Standard Shipping on orders above ₹1,000 Shipping Fee of ₹75 applies to orders below ₹1,000 Cash on Delivery (COD) is not available ...
Will I get a replacement or refund for wrong/damaged items?
Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.