Do I need to return the wrong or damaged product?
Yes, the original item must be returned.
• The item is packed with tags and invoice
• You do not return products without approval from our team
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I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...
Who bears the shipping cost for damaged/wrong products?
There is no charge to you. All return pickups for wrong, damaged, or defective items are completely free.
What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?
Claims related to wrong, defective, or damaged products must be submitted within 48 hours of delivery. Requests raised beyond this period will not be accepted.
Do I need to return the product in its original packaging?
Yes, all items must be returned in their original box with tags and invoice. Damaged or unboxed returns will be declined.
What if I’ve lost my invoice? Can I still return the product?
Yes, you just need to hand over the product (unused and with all tags intact)