I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience.
If your order is incorrect, damaged, or defective, please:
1. Log in to your Metro Shoes account
2. Go to “My Orders” → select the product → click Return / Replacement
3. Choose the reason: “Wrong Product Received” or “Damaged/Defective Product”
4. Upload clear images showing the issue (e.g., torn item, wrong size, etc.)
5. Submit the request within 48 hours of delivery
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What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?
Claims related to wrong, defective, or damaged products must be submitted within 48 hours of delivery. Requests raised beyond this period will not be accepted.
Who bears the shipping cost for damaged/wrong products?
There is no charge to you. All return pickups for wrong, damaged, or defective items are completely free.
Do I need to return the wrong or damaged product?
Yes, the original item must be returned. Please ensure: • The item is packed with tags and invoice • You do not return products without approval from our team
I received a damaged package. What should I do
If your package appears tampered with or damaged at the time of delivery: Do not accept the delivery, if visibly damaged If accepted, take photos or a video of the unboxing Contact our customer care within 48 hours with details. We'll initiate a ...
I returned the product but haven’t received a refund confirmation.
If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.