Do I need to return the product in its original packaging?

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• Do I need to return the wrong or damaged product?

  Yes, the original item must be returned. Please ensure: • The item is packed with tags and invoice • You do not return products without approval from our team

• What if I’ve lost my invoice? Can I still return the product?

  Yes, you just need to hand over the product (unused and with all tags intact)

• I don’t have the original box anymore. Can I still return the item?

  Returns without original packaging may be rejected during QC. Please ensure packaging is intact.

• My product was returned, but I got a rejection message.

  This means the product didn’t pass QC. It will be sent back to your address. No refund is issued for QC-rejected items.

• How is the product picked up from my location?

  • A courier executive will pick up the item from your registered address. (A quality check will be conducted before accepting the item.) • Please ensure the product is securely packed and ready. • Our delivery partners will attempt up to 3 pickups. ...