Do I need to return the product in its original packaging?

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• Do I need to return the wrong or damaged product?

  Yes, the original item must be returned. Please ensure: • The item is packed with tags and invoice • You do not return products without approval from our team

• What if I’ve lost my invoice? Can I still return the product?

  Yes, you just need to hand over the product (unused and with all tags intact)

• I don’t have the original box anymore. Can I still return the item?

  Returns without original packaging may be rejected during QC. Please ensure packaging is intact.

• Which items are not eligible for return?

  We cannot accept returns for: • Used, damaged, or worn footwear • Items without original packaging or tags • Personal care products (e.g., foot sprays, socks, insoles) • Items marked as “Final Sale” or “Non-Returnable” on the product page

• My product was returned, but I got a rejection message.

  This means the product didn’t pass QC. It will be sent back to your address. No refund is issued for QC-rejected items.