My product was returned, but I got a rejection message.

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• I returned the product but haven’t received a refund confirmation.

  If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.

• Why does my order say “returned to origin”?

  This happens if: Delivery was attempted multiple times but failed Address was incorrect You refused the package Refund for returned to origin orders will initiated once the order reaches the warehouse

• I returned multiple items. Why did I receive a partial refund?

  Refunds are processed item-wise based on what has been returned and cleared by our QC team. You’ll receive separate refund notifications for each item.

• Do I need to return the wrong or damaged product?

  Yes, the original item must be returned. Please ensure: • The item is packed with tags and invoice • You do not return products without approval from our team

• How is the product picked up from my location?

  • A courier executive will pick up the item from your registered address. (A quality check will be conducted before accepting the item.) • Please ensure the product is securely packed and ready. • Our delivery partners will attempt up to 3 pickups. ...