I don’t have the original box anymore. Can I still return the item?

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• What if I don’t raise the wrong, defective, or damaged item received issue within 48 hours?

  Claims related to wrong, defective, or damaged products must be submitted within 48 hours of delivery. Requests raised beyond this period will not be accepted.

• What if the courier partner didn’t pick up my item?

  If the pickup attempt fails, a new attempt will be scheduled. Please ensure: • The item is packed and ready • Your phone is reachable • You're available at the pickup location If all attempts fail, the return request will be cancelled.

• What should I do if my order shows ‘Delivered’ but I haven’t received it?

  Sometimes, courier partners may mark an order as "Delivered" even before it's physically handed over. Here's what you should do: Check with neighbors, security personnel, or reception desks (especially for office addresses) Wait for 24 hours – the ...

• Do I need to return the product in its original packaging?

  Yes, all items must be returned in their original box with tags and invoice. Damaged or unboxed returns will be declined.

• Can I ask for a refund if I received a gift item?

  No. Refunds are issued only to the original purchaser’s account or payment mode.