Can I ask for a refund if I received a gift item?

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• Do you accept return requests for gift orders?

  If you received a Metro product as a gift, the return can still be initiated using the order ID and registered mobile number/email. Refunds will be processed to the original payment method used. The product should be unused and with all tags intact.

• I returned the product but haven’t received a refund confirmation.

  If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.

• What if my refund is delayed?

  If it's been more than 7 working days post pickup and you haven’t received the refund you may reach out to us on our registered email ID.

• I returned multiple items. Why did I receive a partial refund?

  Refunds are processed item-wise based on what has been returned and cleared by our QC team. You’ll receive separate refund notifications for each item.

• How long does it take to get a refund after return?

  Once the item passes quality inspection, the refund will be processed to your original payment method within 5–7 working days. You’ll be notified via SMS once the refund is processed.