My order status says "Shipped" but I haven’t received tracking details

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• What should I do if my order shows ‘Delivered’ but I haven’t received it?

  Sometimes, courier partners may mark an order as "Delivered" even before it's physically handed over. Here's what you should do: Check with neighbors, security personnel, or reception desks (especially for office addresses) Wait for 24 hours – the ...

• I returned the product but haven’t received a refund confirmation.

  If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.

• When will I receive my order?

  We process and dispatch orders as quickly as possible. Delivery timelines depend on your location: Metro Cities (like Mumbai, Delhi, Bangalore): 2 to 4 working days Tier 2 / Tier 3 Cities & remote areas: 4 to 7 working days Once your order is ...

• Can I cancel the order after it's shipped to avoid delivery?

  Once shipped, cancellation will not be possible via the website. However, you can refuse the delivery when it arrives.

• How can I track my order?

  Tracking your Metro Shoes order is easy: Go to My Orders under your account Select the order you want to track Click on Track Order You’ll be redirected to our courier partner’s live tracking page. Alternatively, you can: Use the tracking number sent ...