How do I initiate a return?
You can raise a return request within 15 days of delivery:
1. Log in to your Metro Shoes account
3. Select the item and click “Return”
5. Submit your request & you’ll get confirmation via SMS/email
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Can I return an online order to your retail store?
At this time, store return is not available for online orders. Please use the online process to initiate your return.
I received a damaged package. What should I do
If your package appears tampered with or damaged at the time of delivery: Do not accept the delivery, if visibly damaged If accepted, take photos or a video of the unboxing Contact our customer care within 48 hours with details. We'll initiate a ...
What is the replacement policy?
We not offer an exchange/replacement policy at the moment. • Please initiate a return for the product • Once approved and refunded, you can place a fresh order for your desired size or design We’re here to assist you through the process for a smooth ...
Why does my order say “returned to origin”?
This happens if: Delivery was attempted multiple times but failed Address was incorrect You refused the package Refund for returned to origin orders will initiated once the order reaches the warehouse
Will I get a replacement or refund for wrong/damaged items?
Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.