How do I initiate a return?

How do I initiate a return?

You can raise a return request within 15 days of delivery: 

1. Log in to your Metro Shoes account 

2. Go to “My Orders” 

3. Select the item and click “Return” 

4. Choose a reason  

5. Submit your request & you’ll get confirmation via SMS/email 

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      At this time, store return is not available for online orders. Please use the online process to initiate your return.

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      We not offer an exchange/replacement policy at the moment. • Please initiate a return for the product • Once approved and refunded, you can place a fresh order for your desired size or design We’re here to assist you through the process for a smooth ...

    • I received a damaged package. What should I do

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    • Do you accept return requests for gift orders?

      If you received a Metro product as a gift, the return can still be initiated using the order ID and registered mobile number/email. Refunds will be processed to the original payment method used. The product should be unused and with all tags intact.

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      Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.