Can I return an online order to your retail store?

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• How can I track my order?

  Tracking your Metro Shoes order is easy: Go to My Orders under your account Select the order you want to track Click on Track Order You’ll be redirected to our courier partner’s live tracking page. Alternatively, you can: Use the tracking number sent ...

• Can I get a refund in Metro Wallet or store credit instead of my original mode?

  Currently, refunds are processed to the original payment mode. Store credit is not available.

• Can I get the refund as store credit or wallet balance instead?

  Currently, we only offer refunds to the original payment source. Store credit option isn’t available.

• When will I receive my order?

  We process and dispatch orders as quickly as possible. Delivery timelines depend on your location: Metro Cities (like Mumbai, Delhi, Bangalore): 2 to 4 working days Tier 2 / Tier 3 Cities & remote areas: 4 to 7 working days Once your order is ...

• Can I change my delivery address after placing the order?

  Yes — but only if your order has not been dispatched yet. To change your delivery address: Contact our customer support team as soon as possible Provide your Order ID and new address. Once dispatched, the address is locked in and cannot be updated. ...