What is the replacement policy?

What is the replacement policy?

We not offer an exchange/replacement policy at the moment. 

• Please initiate a return for the product 

• Once approved and refunded, you can place a fresh order for your desired size or design 

We’re here to assist you through the process for a smooth experience. 

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    • What is return policy?

      We offer a 15-day return window from the date of delivery for our products. You can return an item if: • It is unused and in its original packaging • It includes the original tags and invoice • It is not a non-returnable category (e.g. socks, ...

    • What is Shoe Depot's Shipping Fee Policy?

      we strive to provide fast, reliable, and convenient delivery across India. Here’s how our shipping charges work: Free Standard Shipping on orders above ₹1,000 Shipping Fee of ₹75 applies to orders below ₹1,000 Cash on Delivery (COD) is not available ...

    • Can I cancel my return or replacement request?

      The return request can only be cancelled at doorstep when the courier executive comes for the pick up.

    • Will I get a replacement or refund for wrong/damaged items?

      Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.

    • Exchange

      Any unused footwear (with tags intact) can be exchanged within 15 days of the purchase. The customer needs to bring the footwear along with the valid purchase invoice. Please note: There is 'no refund policy'. The customer can only exchange for a ...