What kind of images are required for quick resolution?
Please upload clear images showing:
• The defect or damage (e.g., torn straps, scuffs, open stitching)
• The outer packaging (including Metro Shoes branding and shipping label)
• The product tag or barcode
Images help us verify the issue faster and improve our process with logistics partners.
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Will I get a replacement or refund for wrong/damaged items?
Yes. Once images are approved, a return pickup will be arranged and a refund will be initiated.
Can I choose my preferred courier partner?
Currently, we assign courier partners automatically based on your pin code and order size. We work only with reputed and trusted logistics companies to ensure quick and secure deliveries.
Footwear Quality Complaints
The quality complaints raised have to be sent to the respective brands SPOC and we need to wait for their revert. We need to ask customer to share the exact issue what they are facing with the footwear and we need 4-5 clear images of the defect as ...
I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...
I received a damaged package. What should I do
If your package appears tampered with or damaged at the time of delivery: Do not accept the delivery, if visibly damaged If accepted, take photos or a video of the unboxing Contact our customer care within 48 hours with details. We'll initiate a ...