Footwear Quality Complaints

Footwear Quality Complaints

The quality complaints raised have to be sent to the respective brands SPOC and we need to wait for their revert. 

We need to ask customer to share the exact issue what they are facing with the footwear and we need 4-5 clear images of the defect as well.

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    • When will I get my refund after return pickup?

      Refunds are processed within 48 working after the product clears quality check.

    • Exchange

      Any unused footwear (with tags intact) can be exchanged within 15 days of the purchase. The customer needs to bring the footwear along with the valid purchase invoice. Please note: There is 'no refund policy'. The customer can only exchange for a ...

    • How will I know if my return is approved or rejected?

      You will be notified via email once the item is inspected. Returns that do not pass the quality check will be rejected and returned to you.

    • What is QC and why is it needed for refunds?

      QC (Quality Check) ensures the returned product is unused, undamaged, and in original condition. Refunds are only issued after it passes QC.

    • Which items are not eligible for return?

      We cannot accept returns for: • Used, damaged, or worn footwear • Items without original packaging or tags • Personal care products (e.g., foot sprays, socks, insoles) • Items marked as “Final Sale” or “Non-Returnable” on the product page