What if I’m not home at the time of delivery?

What if I’m not home at the time of delivery?

ou can: 

  • Ask a neighbor or security personnel to accept it on your behalf 

  • Reschedule via the courier’s tracking link (if supported) 

  • Expect up to 3 delivery attempts before the order is returned 

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    • Can I schedule delivery for a specific date or time?

      We currently do not support scheduled delivery. However, after your order is dispatched, you can coordinate with the delivery executive for a convenient time, depending on their availability.

    • Can I change the delivery date once the order is out for delivery?

      While we don’t support scheduled delivery through our platform, you can coordinate with the delivery executive once you receive the out-for-delivery message.

    • What if I miss the delivery attempt?

      Don't worry — our delivery partner will attempt to deliver your order up to 3 times. You can also call the delivery executive or reschedule via the tracking link if the feature is supported by the courier.

    • Will I be informed before the delivery is made?

      Yes. Once your order is out for delivery, you'll receive an SMS or WhatsApp message with estimated delivery timing. Most of our courier partners also call before arriving at your location.

    • Do you offer same-day or express delivery?

      At present, same-day delivery isn’t available. However, we’re working on introducing express delivery options in select pin codes. We currently partner with top logistics providers to ensure timely and safe delivery, but if you have urgent needs, ...