Can I schedule delivery for a specific date or time?

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• Can I schedule my return pickup for a specific date or time?

  Currently, pickup are system-generated by our courier partners and cannot be manually scheduled. We recommend keeping the package ready and being available at the registered address.

• Can I change the delivery date once the order is out for delivery?

  While we don’t support scheduled delivery through our platform, you can coordinate with the delivery executive once you receive the out-for-delivery message.

• Why is my order delayed beyond the promised delivery date?

  Delays can happen due to: Weather conditions Local restrictions or strikes High volumes during sale periods In such cases, we proactively notify you via SMS or email. If it’s been more than 2 days beyond the promised date, please contact us.

• What if I’m not home at the time of delivery?

  ou can: Ask a neighbor or security personnel to accept it on your behalf Reschedule via the courier’s tracking link (if supported) Expect up to 3 delivery attempts before the order is returned

• What if I miss the delivery attempt?

  Don't worry — our delivery partner will attempt to deliver your order up to 3 times. You can also call the delivery executive or reschedule via the tracking link if the feature is supported by the courier.