Can I schedule my return pickup for a specific date or time?

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• Can I schedule delivery for a specific date or time?

  We currently do not support scheduled delivery. However, after your order is dispatched, you can coordinate with the delivery executive for a convenient time, depending on their availability.

• Can I change the pickup address for my return?

  If your pickup has not yet been scheduled, you can request to update the address by contacting our support team. Once the pickup is scheduled, address changes will not be possible.

• Why is my order delayed beyond the promised delivery date?

  Delays can happen due to: Weather conditions Local restrictions or strikes High volumes during sale periods In such cases, we proactively notify you via SMS or email. If it’s been more than 2 days beyond the promised date, please contact us.

• When will I get my refund after return pickup?

  Refunds are processed within 48 working after the product clears quality check.

• What if I’m not home at the time of delivery?

  ou can: Ask a neighbor or security personnel to accept it on your behalf Reschedule via the courier’s tracking link (if supported) Expect up to 3 delivery attempts before the order is returned