Will I be informed before the delivery is made?

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• What if I miss the delivery attempt?

  Don't worry — our delivery partner will attempt to deliver your order up to 3 times. You can also call the delivery executive or reschedule via the tracking link if the feature is supported by the courier.

• Where will I receive my refund?

  Refunds will be processed to the original payment method. For Cash on Delivery orders, we’ll ask you to provide your bank account details via a secure form.

• Can I cancel the order after it's shipped to avoid delivery?

  Once shipped, cancellation will not be possible via the website. However, you can refuse the delivery when it arrives.

• Can I change the delivery date once the order is out for delivery?

  While we don’t support scheduled delivery through our platform, you can coordinate with the delivery executive once you receive the out-for-delivery message.

• Can I schedule delivery for a specific date or time?

  We currently do not support scheduled delivery. However, after your order is dispatched, you can coordinate with the delivery executive for a convenient time, depending on their availability.