How is the product picked up from my location?

• A courier executive will pick up the item from your registered address. (A quality check will be conducted before accepting the item.)

• Please ensure the product is securely packed and ready.

• Our delivery partners will attempt up to 3 pickups. If all attempts fail, the return request will be cancelled.

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Will I get a confirmation when my return is picked up?
Yes, you will receive an SMS once your returned product is picked up by our courier partner.
My product was returned, but I got a rejection message.
This means the product didn’t pass QC. It will be sent back to your address. No refund is issued for QC-rejected items.
I returned the product but haven’t received a refund confirmation.
If it has been more than 7 working days since your return was picked up and you haven’t received a refund confirmation, please contact our support team with your order ID.
What if I’ve lost my invoice? Can I still return the product?
Yes, you just need to hand over the product (unused and with all tags intact)
I received a wrong, defective, or damaged product. What should I do?
We sincerely apologize for the inconvenience. If your order is incorrect, damaged, or defective, please: 1. Log in to your Metro Shoes account 2. Go to “My Orders” → select the product → click Return / Replacement 3. Choose the reason: “Wrong Product ...

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