Can I raise a return request from outside India?

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• Can I raise a return request after 15 days?

  No. Return requests raised after 15 days of delivery will not be accepted.

• Can I return multiple products in a single request?

  No. Each item must be returned separately. A unique AWB will be generated for each request.

• Can I cancel my return or replacement request?

  The return request can only be cancelled at doorstep when the courier executive comes for the pick up.

• How do I initiate a return?

  You can raise a return request within 15 days of delivery: 1. Log in to your Metro Shoes account 2. Go to “My Orders” 3. Select the item and click “Return” 4. Choose a reason 5. Submit your request & you’ll get confirmation via SMS/email

• My return request was rejected. What should I do now?

  If your return was rejected due to quality check failure or incorrect packaging, we will not be able to process a refund . You may reach out to our support team for further clarification.