Can I raise a return request after 15 days?

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• How do I initiate a return?

  You can raise a return request within 15 days of delivery: 1. Log in to your Metro Shoes account 2. Go to “My Orders” 3. Select the item and click “Return” 4. Choose a reason 5. Submit your request & you’ll get confirmation via SMS/email

• Can I raise a return request from outside India?

  Currently, return pickups are only available within India. If you are outside India, please contact our support team for guidance.

• Can I return multiple products in a single request?

  No. Each item must be returned separately. A unique AWB will be generated for each request.

• Can I cancel my return or replacement request?

  The return request can only be cancelled at doorstep when the courier executive comes for the pick up.

• I see “Refund Successful” but money isn’t in my account.

  Banks may take up to 5-7 working days to reflect the credit. If not received after that, please raise a ticket.