Popular Articles
What is return policy?
We offer a 15-day return window from the date of delivery for our products. You can return an item if: • It is unused and in its original packaging • It includes the original tags and invoice • It is not a non-returnable category (e.g. socks, ...
Customer Care Test 2
First Check Hi Team, Recently I purchased shoes from Metro in September. Within a month the sole started to open and also the heels started getting to show the marks and I was getting pain. I gave it to get them fixed and only the sole was patched ...
Footwear Quality Complaints
The quality complaints raised have to be sent to the respective brands SPOC and we need to wait for their revert. We need to ask customer to share the exact issue what they are facing with the footwear and we need 4-5 clear images of the defect as ...
Staff Complaint
The complaints raised for any staff misbehaving with customer needs to be highlighted to the respective area manager & ops head or business head. The agent/supervisor needs to speak to customer and personally apologies. Ticket should be on follow up ...
Exchange
Any unused footwear (with tags intact) can be exchanged within 15 days of the purchase. The customer needs to bring the footwear along with the valid purchase invoice. Please note: There is 'no refund policy'. The customer can only exchange for a ...